Política de reembolso

Return policy

Our products are sourced and printed by our print partners Printful. This is a print on demand service which means that when you order an item it is printed and then dispatched by Printful.

No refunds are accepted for sizing or buyer’s remorse. Do not email us the next day asking for a refund because you regret your purchase. All garment information is available on the product detail page. The onus is on the customer to research said garment materials, quality, texture, etc.

Given the print on demand basis of the business all sales are final, however, returns on defected items will be honoured up to 14 days from when the product was received. Upon return a replacement item will be sent. If there’s something wrong with your order, please contact us at isleofmonsters@yahoo.com with photos of wrong/damaged items and we’ll sort that out for you.

Refunds

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at isleofmonsters@yahoo.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at isleofmonsters@yahoo.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to the Printful facility and you will be liable for the cost of a reshipment.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.